Privacy Policy

Last Updated: April 20, 2025

1. Introduction

SuperfastWP ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our WordPress support services.

2. Information We Collect

2.1 Personal Information

We collect information that you voluntarily provide to us when you:

  • Contact us through our contact forms
  • Use our live chat support (Tidio)
  • Subscribe to our newsletter
  • Request emergency support
  • Create an account

This information may include:

  • Name
  • Email address
  • Phone number
  • Company name
  • WordPress site information
  • Support ticket details

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device, including:

  • IP address
  • Browser type
  • Operating system
  • Access times
  • Pages visited
  • Time spent on pages

3. How We Use Your Information

We use the information we collect to:

  • Provide and maintain our WordPress support services
  • Respond to your support requests and inquiries
  • Send you technical notices and support updates
  • Communicate with you about our services
  • Improve our website and services
  • Monitor and analyze usage patterns
  • Detect and prevent technical issues

4. Third-Party Services

We use the following third-party services:

4.1 Tidio Live Chat

We use Tidio for live chat support. Tidio may collect:

  • Chat messages
  • Visitor information
  • IP address
  • Browser information

For more information about Tidio's privacy practices, please visit their Privacy Policy.

4.2 Font Awesome

We use Font Awesome for icons. Font Awesome may collect usage data. For more information, visit their Privacy Policy.

4.3 Swiper.js

We use Swiper.js for interactive sliders and carousels. This service may collect:

  • Usage data
  • Device information
  • Interaction data

For more information about Swiper.js's privacy practices, visit their Privacy Policy.

4.4 WordPress Core Services

Our website uses WordPress core services which may collect:

  • User account information
  • Comment data
  • Site usage statistics
  • API interaction data

4.5 Google Services

We use various Google services including:

  • Google Fonts
  • Google Maps (if applicable)
  • Google reCAPTCHA

These services may collect:

  • IP addresses
  • Browser information
  • Usage data
  • Location data (for Maps)

For more information about Google's privacy practices, visit their Privacy Policy.

4.6 CDN Services

We use CDN (Content Delivery Network) services including:

  • Cloudflare
  • CDNJS

These services may collect:

  • IP addresses
  • Browser information
  • Access logs
  • Performance data

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

6. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

  • The right to access your personal information
  • The right to correct inaccurate information
  • The right to request deletion of your information
  • The right to object to processing
  • The right to data portability

7. Cookies

We use cookies and similar tracking technologies to track activity on our website and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

8. Children's Privacy

Our services are not intended for use by children under the age of 16. We do not knowingly collect personal information from children under 16.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us:

  • By email: privacy@superfastwp.com
  • Through our contact form

11. Data Retention

We retain your personal information for as long as necessary to:

  • Provide our services
  • Comply with legal obligations
  • Resolve disputes
  • Enforce our agreements

Support ticket data is retained for 3 years after resolution.

Chat logs are retained for 1 year.

Analytics data is retained for 26 months.

12. International Data Transfers

Your information may be transferred to and processed in countries other than your own. These countries may have different data protection laws. When we transfer your data, we ensure appropriate safeguards are in place.