Refund & Dispute Policy

Last updated: April 20, 2025

Our Commitment to Quality

At SuperfastWP, we stand behind the quality of our work and are committed to ensuring your complete satisfaction with our WordPress development and support services. This policy outlines our refund and dispute resolution procedures.

Refund Policy

Emergency Support Services

We are not able to offer refunds for emergency support or emergency development services due to the nature of this kind of work. We will always do our best to work with you to make sure everyone is happy with the outcome.

Development Projects / Non-Emergency Support or Services

For custom / general / non-emergency development services, our refund policy varies based on project stage:

  • Planning Phase: Full refund available if project is cancelled before development begins
  • Development Phase: Partial refund based on work completed, minus any third-party costs incurred (if there are any).
  • Completion Phase: Refunds considered on a case-by-case basis.

Maintenance & Support Plans

  • Monthly plans can be cancelled at any time. You may cancel your plan via the cancellation link or ask us to cancel it for you by way of calling or emailing us.
  • Cancelled plans will be active untill the end of the current billing cycle. You will not be charged again after the cancellation and services associated with the plan will no longer be provided.
  • No refunds for services already rendered or third-party costs incurred.

Non-Refundable Items

The following items are generally non-refundable:

  • Third-party software licenses, themes, or plugins purchased on your behalf
  • Domain registration and hosting fees
  • Time spent on consultation calls and project planning (after initial consultation)
  • Work completed according to approved specifications
  • Services rendered more than 7 days prior to refund request

Dispute Resolution Process

Step 1: Direct Communication

We encourage open communication to resolve any concerns. Please contact us directly at:

Step 2: Formal Review

If direct communication doesn't resolve the issue:

  • Submit a written dispute within 30 days of the issue arising
  • Include detailed description of the problem and desired resolution
  • We will review and respond within 5 business days

Step 3: Mediation

For unresolved disputes, we may suggest mediation through a neutral third party before pursuing other remedies.

Refund Processing

  • Approved refunds will be processed within 5-10 business days. We will do our best to process refunds as quickly as possible - usuallly immediatly after approval. We don't like waiting for refunds either.
  • Refunds will be issued to the original payment method
  • Processing fees may be deducted from refund amount
  • You will receive email confirmation when refund is processed

Chargeback Policy

We prefer to resolve disputes directly rather than through chargebacks. If you initiate a chargeback:

  • We will provide documentation of services rendered to your payment processor
  • Access to our services may be suspended pending resolution
  • We reserve the right to pursue collection of legitimate charges

Limitation of Liability

Our liability is limited to the amount paid for services. We are not liable for:

  • Indirect, incidental, or consequential damages
  • Loss of profits, data, or business opportunities
  • Issues arising from third-party services or software
  • Damages exceeding the total amount paid for services

Contact Information

For questions about this refund policy or to request a refund, please contact us:

Policy Updates

We may update this refund policy from time to time. Changes will be posted on this page with an updated revision date. Continued use of our services after changes constitutes acceptance of the updated policy.